Refund policy

Returns

Custom orders are not returnable.

As per Federal regulations, there are no returns on futons, pillows, futon covers and other bedding items.

If you have any questions regarding your order, you can contact us at customerservice@ateliersanba.com. 

We will review each request for a return within 14 days after the delivery (items would have to be in the original packaging, in unused condition in order to be considered for a return) If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You will be responsible for the return shipping fee. There will be a 25% re-stocking fee on all refunded orders.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.